Frequently Asked Questions

You can book an appointment online through our website 24/7, or call us at 516-543-3940 during business hours. We recommend booking in advance, especially for popular treatments, to secure your preferred date and time.

Your first visit includes a complimentary consultation where we'll discuss your skincare goals, assess your skin condition, review your medical history, and create a personalized treatment plan. This typically takes 15-20 minutes before your treatment. We want you to feel informed and comfortable before proceeding.

Treatment duration varies: Facials typically take 45-60 minutes, injectable treatments 15-30 minutes, and laser treatments 30-60 minutes depending on the area. We'll provide specific timing when you book so you can plan accordingly.

Yes! We offer complimentary consultations for all new clients. This allows us to understand your goals, assess your needs, and recommend the most appropriate treatments. You're never obligated to proceed with any treatment after a consultation.

Comfort is a priority at Nova Med Spa. Most clients describe our treatments as comfortable with minimal discomfort. For injectable treatments, we use numbing cream or ice to ensure comfort. We'll always discuss what to expect before any procedure and check in with you throughout.

This depends on your specific goals and the treatment type. Some treatments like facials can be one-time experiences, while others like laser hair removal or microneedling work best as a series. During your consultation, we'll create a personalized treatment plan with realistic expectations.

Downtime varies by treatment. Facials and many injectables have minimal to no downtime. Treatments like chemical peels, microneedling, and certain lasers may have 2-7 days of recovery. We'll discuss specific downtime expectations during your consultation so you can plan accordingly.

Results timeline varies: Facials often show immediate glow, Botox takes 3-7 days to fully show, fillers are immediate, and treatments like Morpheus8 or microneedling show progressive improvement over weeks as collagen rebuilds. We'll set realistic expectations during your consultation.

Our pricing is competitive and transparent. Visit our pricing page or call us for specific treatment costs. We also offer package deals, memberships, and seasonal specials that can provide savings. We're happy to discuss options that fit your budget during your consultation.

We accept all major credit cards and can discuss payment options for larger treatment packages. We also offer membership programs that provide monthly billing and savings on services. Contact us for more details about financing options.

We kindly request 24-48 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. We understand that emergencies happen, so please contact us as soon as possible if you need to change your appointment.

Safety is our top priority. All treatments are performed by trained professionals using FDA-cleared devices and products. We conduct thorough consultations to ensure treatments are appropriate for you and discuss any potential risks. We follow strict hygiene and safety protocols.

Preparation varies by treatment. Generally, arrive with clean skin free of makeup. Avoid sun exposure, retinoids, and certain medications before some treatments. We'll provide specific pre-treatment instructions when you book. Feel free to ask any questions beforehand.

Many treatments are not recommended during pregnancy or breastfeeding. However, we do offer some gentle facial treatments that are safe. Please inform us of your status so we can recommend appropriate services and ensure your safety.